Customer Service

As a current or prospective customer of National Penn, we value your time and are committed to providing the best banking experience possible.  For your convenience, we’ve provided important contact information to quickly connect you to the person or location you need.

Toll-Free Customer Service:  1.800.822.3321

  • Monday through Friday – 6:00 a.m. to 9:00 p.m. (EST)
  • Saturday and Sunday  – 8:00 a.m. to 9:00 p.m. (EST)

Or access account information by phone 24/7 by calling the number above and pressing option 2 when prompted. 

Relay Calls for the Deaf

  • Hearing impaired customers may call 1.800.822.3321 through their Relay Service for assistance.

National Penn's Routing Number:  031308784

Lost or Stolen Credit or Debit Cards

  • ATM or debit card - 1.800.822.3321

Please call immediately to report a lost or stolen card.  If you are calling after hours, please call 1.800.232.0606 and press option 6. Do not use email to report a lost or stolen card.

  • Credit Card – 1.800.558.3424

Please call immediately to report a lost or stolen card.  Do not use email to report a lost or stolen card.

Email a General Request

To email a general question about National Penn, we invite you to use our easy and secure contact form. A member of our team will reply within 24 hours. If you have a specific account inquiry, please log on to your Online Banking account and access the secure email form or you may call to speak to a customer service representative.

Investor Relations

Mailing Address

  • National Penn Bank, P. O. Box 547, Boyertown, PA 19512

Branch Locations

For additional contact information, select the service area below.


Phone Banking – 800.232.0606

Cash Management Support – 888.271.1666

Government Banking – 888.271.1666

International Banking – 888.461.1864


For Consumer Loan inquiries, requests for information or to report errors, please write to us at:

National Penn Bank
ATTN: Retail Loan Operations
PO Box 547
Boyertown, PA 19512

For Residential Mortgage inquiries, requests for information or to report notices of error for your mortgage loan, please write to us at:

Branch Banking and Trust Company
PO Box 3307
Greenville, SC 29602


To speak to a representative about your personal or business insurance needs:

Bethlehem – 610.865.0261
Souderton – 215.723.7757
Pottsville – 570.622.7775
Wyomissing – 484.709.3315
Yardley – 215.321.9842


Investment/Brokerage Services
National Penn Investment Services – 888.549.3700

Investment/Trust Services
National Penn Investors Trust Company – 800.826.5534

Investment Advisory Services
Institutional Advisors LLC – 877.318.4182

Back to Top