June 10, 2013
National Penn Bank Encourages Customers to Form Safe Online Banking Habits: Three Tips Customers Can Participate in Protecting Their Personal Information Online
National Penn Bank uses a combination of safeguards and sophisticated programs to detect, track, and block unauthorized access. While the bank provides strong data protections, customers are the first line of defense. This is why a partnership between banks and customers is the most effective way to protect financial data.
To help ensure the safety of personal information online, National Penn Bank urges customers to follow these three tips:
- Create c0mplic@t3d passwords
Avoid birthdays, pet names and simple passwords like 12345. It is also important to change passwords at least three times a year. Because friendly theft – theft by someone the victim knows – is the most common type of identity theft or fraud, don’t share your passwords with family members and be mindful of who has access to your personal information.
- Continually monitor accounts
Check account activity and online statements often, instead of waiting for the monthly statement. You are the first line of defense because you know right away if a transaction is fraudulent. If you notice unusual or unauthorized activity, notify your bank right away.
- Protect yourself online
Be sure computers and mobile devices are equipped with up-to-date anti-virus and malware protection. Never give out your personal financial information in response to an unsolicited email, no matter how official it may seem. Your bank will never contact you by email asking for your password, PIN, or account information. Only open links and attachments from trusted sources. When submitting financial information on a website, look for the padlock or key icon at the top or bottom of your browser, and make sure the Internet address begins with “https.” This signals that your information is secure during transmission.
If you are a victim of fraud and suspect your personal information has been compromised, you should take the following steps:
- Call your bank and credit card issuers immediately so they can take necessary steps to protect your account.
- File a police report and call the fraud unit of the three credit-reporting companies.
- Consider placing a victim statement in your credit report.
- Make sure to maintain a log of all the contacts you make with authorities regarding the matter. Write down names, titles, and phone numbers in case you need to re-contact them or refer to them in future correspondence.
- For more advice, contact the FTC’s ID Theft Consumer Response Center at 1-877-ID THEFT (1-877-438-4338) or www.ftc.gov/idtheft.
If you believe you are the victim of a fraud or scam, contact National Penn Customer Service at 1.800.822.3321.