We have compiled answers to questions frequently asked by customers. If you have a question not listed here, please feel free to contact us at 1.800.822.3321.
What's the difference between the current and available balance?
The difference between the current and available balance can be funds that are on float, or a variety of electronic transactions that have not completed the processing cycle. Some examples of electronic transactions would include: a direct deposit, an automatic debit, purchases or withdrawals that were made with an ATM card or check card.
Why isn't my deposit available yet?
The funds you deposited may be on hold or float, or other transactions may have been processed against the funds you deposited. For complete details of our Funds Availability Policy, please visit a Community Office or call our Information Center at 1.800.822.3321.
Why did I get an overdraft fee? I made a deposit the same day the fee came out.
The overdraft fee is normally deducted from an account the business day after the items that incurred the fee have posted. The overdraft fee you see reflects the activity from the previous business day.
What is the cutoff for today?
Transactions made in our Community Offices before closing Monday through Friday (excluding holidays) will be processed the same business day. Transactions made at one of our ATMs before 3:00 p.m. on a normal business day will be processed the same business day. Transactions made after these times will be processed the following business day. For complete details of our Funds Availability Policy, please visit a Community Office or call our Information Center at 1.800.822.3321.
What is the value of my savings bond?
To find the value of your savings bond and much more, please visit the U.S. Treasury Department’s online savings bond calculator at www.treasurydirect.gov.
How do I change my address?
You can change your address by visiting a Community Office.
How do I get a copy of a check or statement?
You can get a copy of a check or statement via online banking, by visiting a Community Office, or by calling us at 1.800.822.3321.
How do I place a stop payment on a check?
You can place a stop payment on a check via online banking, by visiting a Community Office, or by calling us at 1.800.822.3321.