We have compiled answers to questions frequently asked by customers. If you have a question not listed here, please feel free to contact us at 1.800.822.3321.
How do I get my account balance on the internet?
You can view your account information on all of your personal accounts by enrolling in online banking. Best of all, it’s free!
What type of accounts can I view on the internet?
As a customer with an active savings or checking account, you can view your account information on all of your personal accounts, including checking, savings, money market, CDs, IRAs, mortgage, home equity, personal loans, credit lines, and auto loans. Best of all, it's free.
How do I pay my bills over the internet and what is the fee?
You can pay your bills online by using our FREE online bill payment through online banking.
I forget my Online Banking/PC Banking PIN or PASSWORD. What should I do?
In order to protect your accounts, we do not maintain PINs or PASSWORDs. However, once you have provided specific security information in order to verify your identity over the phone, you can have your online banking account unlocked and request a PASSWORD or PIN reset by calling our Information Center at 1.800.822.3321, 7 days a week.
How many days notice do I need to schedule my bill to be paid on time via Online Banking or PC Banking?
Payment instructions must be provided at least five (5) business days prior to the scheduled payment date.
When does the money come out of my account for a bill paid through the online bill payment system?
When you schedule a payment through online banking, you authorize us to immediately withdrawal the necessary funds from your designated checking account. To ensure payment on or before the due date, you should schedule a payment at least five (5) business days prior to the payment due date. This service is not recommended for payment of tax, borough, or county bills.
How do I download my account information in PC banking?
View balance and account transactions, transfer money, do bill payments, and communicate with us through secure email by directly accessing information through your accounting software. No need to go through the hassle of downloading transactions from an online banking package and uploading it into your accounting software. Visit a Community Office near you to apply for PC Banking. Fees apply.
Click here for details about PC Banking.